Refund policy

RETURNS & EXCHANGES

We accept returns or exchanges ONLY FOR UNOPENED and UNUSED products purchased within 30 days from order date. To start a return or exchange of product, please email us at info@purebrazilian.com with the information of order number, name and item.  Please confirm in the email that the product is not opened or used.  Once we send a confirmation email, please send the box with the below:

  1. Enclose a copy of your order with the unopened and unused portion of the product.
  2. Pack the items carefully to avoid damage in transit.
  3. Please address your package to:

PURE BRAZILIAN

Customer Service/Order number ________ 

1037 NW 3rd St

Hallandale, FL 33009

Please Note: Only products purchased from Pure Brazilian's website may be returned or exchanged. All returns and exchanges must be approved by a Pure Brazilian Customer Service Representative. All exchanges will be subject to a fifteen percent (15%) restocking and handling fee.  Shipping fees are not refundable.

For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). We cannot refund or exhange any amount in case of loss shipment or package. If you have any questions about exchanges, please contact our Customer Service Department at info@purebrazilian.com.