PURE BRAZILIAN SHIPPING 

Pure Brazilian currently ships products to areas within the United States. 

Shipping within the continental United States: Our shipping charges are $9.99 for orders below $40 and free shipping on any orders greater than $40. Shipping fees are non-refundable. Orders are processed during weekdays and processing times are usually one business day.  Shipping times are based on UPS ground delivery and can be 1 to 5 business days after processing time, depending on the location of delivery address.

Shipping to Alaska, Hawaii and Canada: Our shipping charges are based on the weight of the order. Shipping fees are non-refundable. Orders are processed during weekdays and processing times are usually one business day.  Shipping times are based on UPS or Fedex ground delivery and can be 3 to 7 business days after processing time, depending on the location of delivery address.

If your order says delivered but never arrived, please first check your order confirmation to ensure the address provided was correct. If that is correct, please contact your neighbors or mailroom to see if it was placed in the wrong mailbox first. If you still cannot find it, we will have to assume mail theft and open a USPS case. Claims take 3-5 business days, and once completed, we will send out the order again.

Pure Brazilian is not responsible for customers inputting the wrong shipping address on their order. All shipping labels are automatically provided and can only be changed if we are notified prior to the order being shipped. If the wrong shipping address is provided, the customer will be responsible for paying any additional shipping fees to reship or reroute the order.

DAMAGED ITEMS

In the case of damaged items during shipping, please contact us immediately for assistance. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at info@purebrazilian.com.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please send an email to info@purebrazilian.com showing pictures of the shipping box, packing materials and the damaged items for inspection by the carrier.

RETURNS & EXCHANGES

We accept returns or exchanges ONLY FOR UNOPENED and UNUSED products purchased within 30 days from order date. To start a return or exchange of product, please email us at info@purebrazilian.com with the information of order number, name and item.  Please confirm in the email that the product is not opened or used.  Once we send a confirmation email, please send the box with the below:

1. Enclose a copy of your order with the unopened and unused portion of the product.
2. Pack the items carefully to avoid damage in transit.
3. Please address your package to:

PURE BRAZILIAN

Customer Service/Order number ________ 

1037 NW 3rd St

Hallandale, FL 33009

Please Note: Only products purchased from Pure Brazilian's website may be returned or exchanged. All returns and exchanges must be approved by a Pure Brazilian Customer Service Representative. All exchanges will be subject to a fifteen percent (15%) restocking and handling fee.  Shipping fees are not refundable.

For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). We cannot refund or exhange any amount in case of loss shipment or package. If you have any questions about exchanges, please contact our Customer Service Department at info@purebrazilian.com.

 

PROFESSIONAL ACCOUNTS VERIFICATION

When placing an order through the Salon/Stylist professional account, a valid cosmetology license is required. If license information is not provided, cannot be verified, or is not valid in the state of issuance, the order will be canceled and fully refunded to the original payment method. While non‑professionals may be able to create an account and submit an order, Pure Brazilian is not liable for canceling and refunding orders placed by individuals who do not meet professional licensing requirements.